This part of the agreement covers the provision of telecommunications and data network services by River Technologies Ltd to you, our customer. We may vary how these services are provided if we wish, in order to maintain or improve their quality or to comply with any law, regulation or best practice. Network services include line rentals (ISDN2, ISDN30 and Analogue telephone lines), SIP telephone lines, broadband services, telephone call traffic (Direct and Carrier Pre-Selection), Non-geographic numbering services (Inbound and Outbound), Network based In-Bound call services, leased-line circuits, hosted telephony services and hosted data-centre facilities.
You acknowledge that in order to avoid delays occurring in the ordering process, River Technologies Ltd will need to be
notified by your existing provider of any products and/or services presently in use on your lines that are incompatible
with the WLR service. Your existing provider is under a strict duty not to disclose information about a customer’s
telephone services to a third party unless the customer has consented to such disclosure. In signing this agreement
you give consent to your existing provider to disclose such information to River Technologies Ltd. You also give River
Technologies Ltd authority to act as your agent to arrange connection onto River Technologies Ltd network services
platform.
Carrier Pre-Selection is the routing of your phone calls through a carrier other than the provider of the telephone line(s).
Your telephone line(s) are still maintained by another provider’s engineers, but the calls are carried on another network.
We may select and at any time change any carrier, or other service provider, for the purposes of providing the CPS service. You hereby irrevocably authorise us to give all notices, nominations and other authorisations necessary for us to provide the CPS service.
This Network Services agreement will have the minimum duration specified on the Customer Order Form that you sign. If no Minimum Term is specified, the Minimum Term for each service and/or connection will be twenty four months, commencing on each individual Connection date. The agreement will be automatically renewed for the same minimum term once the initial minimum term has expired, unless and until, either of us gives the other written notice of termination at least three calendar months prior to the, then current, minimum term end date. The agreement may be ended immediately by you if we break a term of this agreement, which, after written notification has not been rectified or remedied within twenty eight days, or if we stop trading, become insolvent, enter administration and/or liquidation or are wound up. We may end this agreement without giving you notice if you break any of your obligations under this agreement or become insolvent, enter administration and/or liquidation or are wound up.
On termination of this agreement, for whatever reason, you will:
A. Immediately pay any outstanding invoices for the services covered by this agreement.
B. Be responsible for any engineering and/or reprogramming costs required in order for you to use an alternative supplier.
C. If you terminate this agreement prior to the end of the then current minimum term (except if you terminate, in accordance with the provisions of this agreement, as a result of our breach or insolvency or winding up etc), you will, in addition to monies due under clauses 1.4A and 1.4B:
a. Reimburse River Technologies Ltd for any costs incurred in releasing you from any contractual obligations with your previous provider prior to transferring your services to River Technologies Ltd.
b. Pay us an amount equal to the sum of the remaining monthly rentals due up to the end of your contractual minimum term.
c. Pay us an amount equal to the average monthly call spend multiplied by the number of full calendar months remaining in the then current minimum term. The average monthly call-spend to be calculated using the last three months billing prior to the termination.
River Technologies Ltd charges you for using the services covered by this agreement. Initially you are charged at the rates specified on the Customer Order Form. Please note:
A. Charges are calculated from data recorded by us and not from your own records
B. Where a direct debit is unpaid due to insufficient funds or cancellation, a £25.00 administration charge will be included on your next monthly bill.
C. River Technologies Ltd reserves the right to apply a £75.00 reinstatement charge for any service that has been suspended due to non-payment of invoice(s).
D. We reserve the right to review our charges annually. Any price increases will be limited to a maximum of five percent or the prevailing rate of inflation (using the Retail Prices Index), whichever is the greater. Annual price reviews will be applied with effect from the 1st January each year. No price increase will be applied during the first twelve months of this agreement.
E. All River Technologies Ltd charges are subject to VAT at the prevailing rate.